General conditions of sale - Galactic Gem

Article 1: Scope of application

These general conditions of sale apply to all transactions concluded through the websites of the Galactic Gem network. Is considered as "client" any natural or legal person making an order with the company Galactic Gem, validated via our secure payment platform, or by cheque or cash.

Article 1a: Age limit

Age restrictions apply: The company Galactic Gem only accepts clients over 16 years old (for physical and electronic products) and over 18 years old (for services: coaching, readings, workshops, seminars). We do our best to restrict access to our sites, products, and services to minors. Even if the content of our products and services is not of a shocking nature, we prefer to target a mature audience capable of understanding the implications and responsibilities of the spiritual business world. Any subscriber to the newsletter who does not meet these criteria (age over 16) will be immediately deleted from our database as soon as this is brought to our attention. Likewise, any customer who does not meet these criteria will be immediately reimbursed, and a return of the product (s) concerned will be required.

Article 2: Order

Any order placed on a site belonging to the company Galactic Gem implies full and unreserved acceptance of these general conditions of sale.

Article 3: Price

The prices are indicated in pounds sterling, all taxes included (at the rate of British VAT 20%), excluding shipping and processing of your order. The price of items can be changed at any time. However, the price applied to an order will be that announced at the time of the order.

Article 4: Payment

Payment is due immediately on the date of the order, including for pre-order products. You can pay by credit card or PayPal. Cards issued by banks domiciled outside the UK must be international bank cards (Mastercard or Visa). We do not accept American Express. Secure online payment by credit card is made through the company Stripe. The information transmitted is encrypted by software in the rules of the art and cannot be read during transport over the network. Any guarantee as to the security of this system is entirely the responsibility of the company Stripe and cannot be attributed to us.

Article 5: Delivery

Delivery is made to the address you specified when placing your order (therefore, pay particular attention to the spelling of the address you enter and especially the postal code). The risks will be your responsibility from the date on which the ordered products have left our premises. However, in the event of a lost package, we will do everything necessary so that you still receive your product or that you are reimbursed according to your warranty.

Article 6: Protection of personal data

In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to access and rectify personal data concerning you. By adhering to these general conditions of sale, you acknowledge having read our personal data protection policy and consent to our collection and use of this data. By entering your email address on one of our network sites, you will receive emails containing information and / or promotional offers concerning products published by the company Galactic Gem or by other partners. You can unsubscribe at any time. You just have to click on the link at the end of our emails. This link is preceded by the words “To unsubscribe or change subscriber options visit:” (understand: to unsubscribe or change your registration options, click below).

Our newsletter is published under the name of Galactic Gem and respects the Data Protection Act. All the clauses appearing in the present general conditions of sale, as well as all the operations of purchase and sale which are referred to therein, will be subject to UK law.

Article 7: Returns policy

• Change of Mind Returns:

You have 14 days from receiving your order to notify us that you wish to return an item. You then have 14 days from that notification to send the item back to us.

To be eligible for a refund, items must be returned in a new, unused, and resalable condition, with all original tags and packaging intact.

We will issue a full refund to your original payment method within 14 days of receiving the returned goods. 

      2. Faulty or Damaged Goods

If you receive a faulty, damaged, or incorrect item, please contact us immediately. We will provide a full refund, including any standard shipping costs, or offer an exchange.

Proof of purchase is required for all returns. 

3. How to Make a Return

To start a return, please contact our customer service team at info@galacticgem.co.uk. Keep your receipt or proof of purchase. 

4. Exclusions

Digital downloads and perishable products are non-returnable and are excluded from this refund policy.  

Company information for Galactic Gem

Galactic Gem is a company incorporated under British law, the address of which is:

Galactic Gem
Corby, Northants, United Kingdom

info@galacticgem.co.uk